References

1. American Hospital Association (AHA) Annual Survey of Hospitals (2006) Database. Chicago: Health Forum; 2007.
2. Church AH. The importance of taking action, not just sharing survey feedback. PowerPoint® presentation. Third Technical Assistance Conference Call: Hospital Survey on Patient Safety Culture. Rockville, MD: Agency for Healthcare Research and Quality; April 2005. Available at: http://www.ahrq.gov/qual/patientsafetyculture/hospsurvindex.htm.
3. Church AH, Waclawski J. Designing and using organizational surveys: a seven-step process. San Francisco: Jossey-Bass; 1998.
4. Hospital Survey on Patient Safety Culture. Rockville, MD: Agency for Healthcare Research and Quality; 2004. Available at: http://www.ahrq.gov/qual/patientsafetyculture/hospsurvindex.htm.
5. Improvement methods: the plan-do-study-act (PDSA) cycle. Washington, DC: Institute for Healthcare Improvement; 2006. Available at: http://www.ihi.org/IHI/Topics/Improvement/ImprovementMethods/HowToImprove.
6. Langley C, Nolan K, Nolan T, et al. The improvement guide: a practical approach to improving organizational performance. San Francisco: Jossey-Bass; 1996.

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